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Senior Client Service Associate

Sterling National Bank is an organization committed to strong growth. Our significant accomplishments are a direct result of continuous hard work by our solid team of dedicated professionals. As we continue to grow and expand across all business sectors we seek talented individuals who can meet our demands for success.
Our competitive advantage is our people who tirelessly work to exceed expectations.
We have something special here at Sterling. We not only offer competitive salaries and comprehensive benefits we are also characterized by an unwavering commitment to high achievement, we offer a diverse environment hosting a multitude of dedicated, talented and driven individuals who value honesty, integrity and go above and beyond for their clients.
It?s an exciting time to work for Sterling National Bank. If you are looking for a unique employment experience and are driven to achieve in a dynamic growth-minded environment you have come to the right place.
What you will do:
Are you service oriented? We are looking for a Senior Client Service Associate to greet our Financial Center clients and handle their teller transactions while modeling the Bank?s values. In this position, you will support the Client Service Manager by maintaining the operational integrity of the Client Service Associate/Teller line, including control of assets, negotiable instruments and training of Teller colleagues. Additionally, the Senior Client Service Associate assists the Managing Director with efforts to ensure the retention and deepening of existing relationships, as well as the growth of new relationships.
+ Assist with supervision of CSA/Teller staff to ensure client transactions are handled in a service oriented, efficient and knowledgeable manner; assist colleagues with problem solving, answering non-routine questions from clients and developing alternative solutions; provide overrides within authority level utilizing experience and good judgment; ensure daily work is captured within assigned timeframes and that it conforms to processing requirements.
+ Ensure customer service to both internal and external customers reflects the banks values and service level agreements.
+ Assist Client Service Manager with employee relations/personnel activities, including but not limited to: ensuring proper orientation, mentoring and training of CSA new hires; delegating work assignments that match the responsibilities to the person/role; supporting training and development of colleagues.
+ Coach and motivate colleagues to recognize product/service opportunities for other business units; participate in the development of solutions to remedy client needs in order to meet individual goals; promote employee interest and participate in cross selling bank products and services.
+ Perform the following operational functions: daily financial center cash proof and consolidation; monthly reconciliation of teller/TCA/TCR cash difference report; prepare, ordering and verifying weekly coin and currency shipments; surprise cash counts on all cash drawers according to bank policy and procedure; open accounts and perform other platform duties.
+ Report on a variety of routine business operations including compiling and reconciling general ledger accounts and special reports; ensure cash automation machines are balanced and maintained, and all processes inherent to teller operations are completed in a timely manner; assist Client Service Manager and Managing Director with answering audits
+ Ensure compliance with all regulations, policies, and procedures.
+ Other accountabilities as assigned
+ 3-4 years of banking experience is preferred.
+ Candidates with advanced degrees (Associates, Bachelor?s, and/or Master?s) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration.
+ Ability to build and expand trusting relationships and partnerships.
+ Excellent verbal and non-verbal communication skills.
+ Knowledge of banking regulations.
+ Excellent customer service skills.
At Sterling National Bank, we rely on diversity of culture and thought to deliver on our goals. To ensure this we seek talented, qualified people for all of our career opportunities, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, veteran status, or any other protected classification under federal, state and/or local laws. Sterling National Bank is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
All Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. H1-B and green card sponsorship is not available for any position and we will not consider F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders for employment opportunities.
Job: _Financial Center_
Organization: _FC-Financial Center_
Title: _Senior Client Service Associate_
Location: _NY-Mamaroneck_
Requisition ID: _1800001D_
Equal Employment Opportunity
Sterling National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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